Refund policy

Aurevia Beauty
Website: aureviabeauty.shop

At Aurevia Beauty, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help with our return and refund policy.

Return Eligibility

We accept returns under the following conditions:

  • Items must be requested for return within 30 days of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • Wigs must remain in their original packaging with tags, lace, protective netting, and accessories intact (if included).
  • Products that have been altered, styled, dyed, cut, washed, or damaged after delivery are not eligible for return due to hygiene and quality standards.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

  • Wigs that have been worn, brushed extensively, washed, cut, colored, or altered.
  • Items returned without original packaging.
  • Gift cards or promotional items marked as non-returnable.

How to Request a Return

To start a return, please contact our customer support team with:

  • Your order number
  • The email address used for your purchase
  • A description and photos of the item and its condition

Contact us at:

Email: support@aureviabeauty.shop
Phone: +1 302-401-7798

Once your return request is approved, we will provide instructions for sending your item back.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • We recommend using a trackable shipping service when returning items.
  • Aurevia Beauty is not responsible for items lost during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for your refund to appear, depending on your payment provider.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos showing the issue. We will review the request and provide a replacement, refund, or other appropriate solution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.

Contact Us

For questions regarding returns or refunds, please contact:

Aurevia Beauty
Website: aureviabeauty.shop
Phone: +1 302-401-7798
Email: support@aureviabeauty.shop

Thank you for choosing Aurevia Beauty.