Shipping policy
Last updated: August 17, 2026
Thank you for shopping with Aurevia Beauty. This Shipping Policy explains how we process and deliver orders placed through aureviabeauty.shop.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotions, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
2. Shipping Times
After your order has been processed and shipped, estimated delivery times are:
- Standard Shipping: approximately 5–10 business days
- International Shipping: approximately 7–15 business days, depending on the destination
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may vary depending on your location, carrier delays, customs processing, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on your shipping destination and the shipping option available for your order.
If we offer free shipping promotions, the applicable terms will be displayed on our website or at checkout.
4. Order Tracking
When your order has been shipped, we may provide a tracking number to the email address or contact information associated with your order.
Tracking information may take some time to become active after the carrier receives the package.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible at support@aureviabeauty.shop.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
6. Delayed or Lost Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.
If your package is delayed, please first check the tracking information provided by the carrier.
If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier.
If you need additional assistance, contact us and we will make reasonable efforts to help investigate the shipment.
7. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product and contact us as soon as possible.
For damaged or defective products, please contact us within 7 days of delivery so we can review the issue and determine an appropriate solution.
8. International Orders
International customers are responsible for ensuring that the products they order can legally be imported into their country.
International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Customs processing may also cause delivery delays beyond our control.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Once an order has been processed or shipped, we may be unable to make changes or cancel the order.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Aurevia Beauty
Website: aureviabeauty.shop
Phone: +1 302-401-7798
Email: support@aureviabeauty.shop
We appreciate your business and thank you for choosing Aurevia Beauty.